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  Topic: The Skeptical Zone, with Lizzie< Next Oldest | Next Newest >  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 24 2013,12:26   

Quote (Febble @ May 24 2013,10:08)
Quote (eigenstate @ May 24 2013,10:56)
Sorry your site's down, I really enjoy reading TSZ, hope to find time to participate some this summer. As a web geek, I feel like I should be volunteering to help. I know there's many others here with mad skillz if you need, but if I can help you with the humdrum stuff of blog hosting/admin/maintenance, I'd be happy to help out.

Thanks! I may well call on you for that. Right now, I can't get at the site at all, back end or front.

grrrr.

Have they said specifically why your account was suspended?

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
eigenstate



Posts: 78
Joined: Nov. 2011

(Permalink) Posted: May 24 2013,13:59   

Quote (Febble @ May 24 2013,12:08)
Quote (eigenstate @ May 24 2013,10:56)
Sorry your site's down, I really enjoy reading TSZ, hope to find time to participate some this summer. As a web geek, I feel like I should be volunteering to help. I know there's many others here with mad skillz if you need, but if I can help you with the humdrum stuff of blog hosting/admin/maintenance, I'd be happy to help out.

Thanks! I may well call on you for that. Right now, I can't get at the site at all, back end or front.

grrrr.

OK, well my offer is solid; if I can help you with the infrastructure, I'm ready. I'm off for a long Memorial Day Weekend, so have much more time than I normally do for the next three or four days.

I'll PM you my email etc. if you want to let me help out.

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 24 2013,14:01   

Yes.  There's a message on the site.  When I submitted the ticket they said:

Quote
Your account has been suspended because it was in violation of our abuse terms at http://www.webhostingpad.com/abusete....ms.html

All accounts will be only allowed to use 10% of CPU and memory and can not exceed a session longer then 10 min. This includes; but is not limited to; all database uses, email, cron jobs, and any other protocol sessions.


Then they said:

Quote
What are the steps you can take to avoid this from happening again?


So I said I would transfer to a different host.  But I can't get any further than that, and there are no support agents available right now.  I am emailing them every hour.

  
midwifetoad



Posts: 3992
Joined: Mar. 2008

(Permalink) Posted: May 24 2013,14:06   

Probably a bad move to tell them you are leaving. That could trigger the sales team.

I once spent three days trying to cancel long distance service with AT&T. At the end they asked a question I didn't understand. i gave the wrong answer and had to start over.

--------------
Any version of ID consistent with all the evidence is indistinguishable from evolution.

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 24 2013,15:33   

Quote (midwifetoad @ May 24 2013,14:06)
Probably a bad move to tell them you are leaving. That could trigger the sales team.

I once spent three days trying to cancel long distance service with AT&T. At the end they asked a question I didn't understand. i gave the wrong answer and had to start over.

That's possible.  I've also phoned them twice now, and the person I spoke to completely unhelpful.

I'm still just waiting for a reply.  If they don't want my site on their server then they need to give me access so I can get it off there!

  
midwifetoad



Posts: 3992
Joined: Mar. 2008

(Permalink) Posted: May 24 2013,15:45   

Do you have any kind of local backup?

Or is the new host supposed to do the transfer? If so, they should have the clout to get ftp access.

Edited by midwifetoad on May 24 2013,15:54

--------------
Any version of ID consistent with all the evidence is indistinguishable from evolution.

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 24 2013,15:55   

Quote (midwifetoad @ May 24 2013,15:45)
Do you have any kind of local backup?

Some but not all.

I think eventually I'll get access, but right now, they are not responding to emails.

Apparently they are well known for this (duh).  It happened once before, because a plugin I had was consuming too much of their CPU.  But they did stay in contact, and eventually I tracked it down.  This time I can't even figure out what the problem is because I can't get at the cpanel!

I've been emailing them hourly.  The guy on the phone said I'd just have to wait my turn.

grrrrrrrrr

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 24 2013,22:29   

webhostingpad has a mighty strange definition of "UNLIMITED" and "UNMETERED":

"Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level, or upgrade its service to a VPS plan. WebHostingPad will be the sole arbiter of what is considered to be a high server usage level. Please see our abuse terms for a detailed listing of our resources. Any Web Hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice."


"All accounts will be only allowed to use 10% of cpu and memory and can not exceed a session longer then 10 min. This includes all database uses, email, cron jobs, and any FTP sessions."

So much for:

Hassle Free Hosting
Get MORE than what you pay for!

99.9% Uptime Guarantee

Award Winning Support

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Soapy Sam



Posts: 659
Joined: Jan. 2012

(Permalink) Posted: May 25 2013,02:29   

What bizarre customer service! Use us - we're great. Oh, hang on, you have written too many words and/or are being accessed too often. You can fuck off.

I'm sure they could simply cap CPU, rather than suspend.

--------------
SoapySam is a pathetic asswiper. Joe G

BTW, when you make little jabs like “I thought basic logic was one thing UDers could handle,” you come off looking especially silly when you turn out to be wrong. - Barry Arrington

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,04:11   

OK, well I now have ftp access so I have a complete backup of the site as it last was.

Phew.

Now to transfer it to the new host....

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,09:15   

Update:

Transfer to new host is ongoing, but nearly complete.

  
Richardthughes



Posts: 10762
Joined: Jan. 2006

(Permalink) Posted: May 25 2013,09:59   

Quote (Febble @ May 25 2013,09:15)
Update:

Transfer to new host is ongoing, but nearly complete.

Yay! Will my penguin persist?

--------------
"Richardthughes, you magnificent bastard, I stand in awe of you..." : Arden Chatfield
"You magnificent bastard! " : Louis
"ATBC poster child", "I have to agree with Rich.." : DaveTard
"I bow to your superior skills" : deadman_932
"...it was Richardthughes making me lie in bed.." : Kristine

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,10:19   

I have your penguin safe :)

Right now there are some missing files from the download.  This is a bit of a marathon.  We'll get there, I think.

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 25 2013,10:22   

Quote (Febble @ May 25 2013,08:19)
I have your penguin safe :)

Right now there are some missing files from the download. This is a bit of a marathon. We'll get there, I think.

Will the url of your site be the same as before?

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Arctodus23



Posts: 322
Joined: Mar. 2013

(Permalink) Posted: May 25 2013,10:31   

Quote (The whole truth @ May 25 2013,10:22)
Quote (Febble @ May 25 2013,08:19)
I have your penguin safe :)

Right now there are some missing files from the download. This is a bit of a marathon. We'll get there, I think.

Will the url of your site be the same as before?

mjgskWVDWBVWDHDWJDHBWHDWBJWDHBNJDBWJBDJHBAJBSAJBJDBJFBJFEVHVFEJVFEJVFEJBFEJBFEJVBSCBVSHVSD
HFHVFHFEHVDSVDVDSHSDVDHVHFVHFEHEVHSVHVFHSVFSHSFVHSVHSFVHSHVSVHHVFSVFVWHFVEVFEYHFEVFVSHVHFS
HVVFSHVSHFSVHSVHFSVSF




FEBVFEVFHE.

 :p

--------------
"At our churchs funerals, we sing gospel songs (out loud) to God." -- FL

"So the center of the earth being hotter than the surface is a "gross
violation of the second law of thermodynamics??" -- Ted Holden

   
eigenstate



Posts: 78
Joined: Nov. 2011

(Permalink) Posted: May 25 2013,10:51   

TSZ appears to be back up and functional now.

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 25 2013,11:49   

Quote (eigenstate @ May 25 2013,08:51)
TSZ appears to be back up and functional now.

I still get the same account suspended page.

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Arctodus23



Posts: 322
Joined: Mar. 2013

(Permalink) Posted: May 25 2013,12:32   

Quote (eigenstate @ May 25 2013,10:51)
TSZ appears to be back up and functional now.

Still the Account Suspended error.

--------------
"At our churchs funerals, we sing gospel songs (out loud) to God." -- FL

"So the center of the earth being hotter than the surface is a "gross
violation of the second law of thermodynamics??" -- Ted Holden

   
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,12:47   

I've transferred the domain, but it may take a while to propagate, and right now we are still missing some files, which webhostingpad says they have provided, but for some reason we can't download.

working on it....

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 25 2013,12:54   

TSZ shows up for me now.

ETA: I just went back to TSZ and found that I still can't get to any comments. I'm not trying to rush you Elizabeth, I'm just letting you know what I'm encountering so that you know what is working, for me at least.


ETA: Hmm, now when I go to TSZ, all I get is the account suspended page. Ain't the internet wonderful? :)

Edited by The whole truth on May 25 2013,11:03

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,13:09   

Quote (The whole truth @ May 25 2013,12:54)
TSZ shows up for me now.

ETA: I just went back to TSZ and found that I still can't get to any comments. I'm not trying to rush you Elizabeth, I'm just letting you know what I'm encountering so that you know what is working, for me at least.


ETA: Hmm, now when I go to TSZ, all I get is the account suspended page. Ain't the internet wonderful? :)

It's useful, thanks.

I have a temporary URL, which gets me to the site, but not formatted.

Hope things will be sorted soon.

  
franklin



Posts: 16
Joined: April 2013

(Permalink) Posted: May 25 2013,13:45   

FYI: TSZ is back up for me and while I haven't tried to post anything I can see old and new comments.

  
keiths



Posts: 2041
Joined: Jan. 2006

(Permalink) Posted: May 25 2013,14:34   

Lizzie,

It seems like the old DNS entries are still propagating.

Did you change the entry at register.com to point to the new IP address, or are you using a new domain registration service altogether?

If the latter, then it's possible that the old and the new services are sending out conflicting DNS entries for your URL.  Which IP a user gets depends on which DNS entry was the last one received by his or her DNS server.

--------------
And the set of natural numbers is also the set that starts at 0 and goes to the largest number.  -- Joe G

Please stop putting words into my mouth that don't belong there and thoughts into my mind that don't belong there. -- KF

  
Cubist



Posts: 493
Joined: Oct. 2007

(Permalink) Posted: May 25 2013,14:49   

Just tried to visit The Skeptical Zone. Alas, "tried" is the operative word, for I got the webhostingpad.com "Account suspended" page.
Annoying, but like everybody else, I'm aiming my annoyance at webhostingpad.com for their assholiness. "Unlimited" and "unmetered"? Yeah, right

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 25 2013,15:02   

I just tried again and all I can get is the account suspended page.

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 25 2013,15:13   

Quote (keiths @ May 25 2013,14:34)
Lizzie,

It seems like the old DNS entries are still propagating.

Did you change the entry at register.com to point to the new IP address, or are you using a new domain registration service altogether?

If the latter, then it's possible that the old and the new services are sending out conflicting DNS entries for your URL. Which IP a user gets depends on which DNS entry was the last one received by his or her DNS server.

The first thing.

hooboy.

  
midwifetoad



Posts: 3992
Joined: Mar. 2008

(Permalink) Posted: May 25 2013,15:18   

Quote (Febble @ May 25 2013,15:13)
Quote (keiths @ May 25 2013,14:34)
Lizzie,

It seems like the old DNS entries are still propagating.

Did you change the entry at register.com to point to the new IP address, or are you using a new domain registration service altogether?

If the latter, then it's possible that the old and the new services are sending out conflicting DNS entries for your URL. Which IP a user gets depends on which DNS entry was the last one received by his or her DNS server.

The first thing.

hooboy.

You could, at east temporary, change your DNS server to google's (8.8.8.8)
and if you are using windows you could open a command prompt and do the following command:

ipconfig  /flushdns

--------------
Any version of ID consistent with all the evidence is indistinguishable from evolution.

  
The whole truth



Posts: 1554
Joined: Jan. 2012

(Permalink) Posted: May 26 2013,02:43   

Elizabeth, just so you know, I'm still just getting the account suspended page.

--------------
Think not that I am come to send peace on earth: I came not to send peace, but a sword. - Jesus in Matthew 10:34

But those mine enemies, which would not that I should reign over them, bring hither, and slay them before me. -Jesus in Luke 19:27

   
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 26 2013,04:21   

That's a shame. I've got penguins again, but it took overnight for me.

I did the dnsflush flushdns thing. dunno if that helped.

Hey that google dns thing is awesome! My internet experience is transformed! Thanks midwifetoad!

Edited by Febble on May 26 2013,04:24

  
Febble



Posts: 310
Joined: Jan. 2007

(Permalink) Posted: May 26 2013,04:31   

In sort of fairness to webhostingpad they were quite good over the hack.  And also, the last outage was the domain registrar (register.com) not webhostingpad.

The big problem with webhostingpad that they have these rules about how much service you can have, with no way of warning you when you are sailing close to the wind.

Which makes it useless, really.  And they don't tell you how to fix it, and once your account is suspended it seems you go to the bottom of the support priority queue.

Presumably they won't refund my remaining year's subscription, which makes them not even so cheap.   And loads of downtime of course.  Hope that will improve now.

  
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